Commonly asked questions about bookappt.
Our platform bookappt allows your business to easily book in and manage your client appointments and details.
Any business or individual (sole trader) that requires easy management of their client bookings and appointments and to schedule any day or time for their clients.
We are based in St Kilda, Melbourne, Australia.
Yes, Look for the padlock and "https" in the address bar to ensure that you're using the secure site.
We will only issue invoices for payments on 12 month plans (yearly) and includes any plan additions paid on a yearly basis. Our service we will not commence until the full invoice amount has been paid.
We have 2 payment options, either credit card (visa, mastercard, amex) or invoice. Please note any pricing on our site is shown as per month, however card charges are done every 3, 6 or 12 months with invoicing done yearly.
For plans that are paid via credit card, they will be automatically renewed until you cancel. However bookappt plans that were paid via Invoice, you will have to pay the full amount when issued to renew your plan.
Yes your credit card details are safe. Our system does not store any details relating to your credit card.
Our site is PCI compliant and uses Stripe as our provider.
Yes, however you will need to contact bookappt to upgrade your plan.
Yes, you can add more staff either purchasing a staff pack or upgrading your plan.
Yes, you can add more clients either purchasing a client contact pack or upgrading your plan.
Yes, you can purchase additional locations as part of your plan.
You will need to log in to My Account and select cancel on the next invoice. Your service will then cancel on the due date of your invoice.
As bookappt terms of the contract (and the length) is the term of the payment duration, no refund is available. If you are unhappy with the service, we can offer a full refund on your contract term as long as you notify us on or before 7 days of using our service.
At bookappt we do not contact you or your clients asking or requesting for personal details or information. If this does occur please contact us to report it, as this would be likely a scam and not from us at bookappt.
At bookappt we do not contact your clients asking or requesting any details relating to payment for any form of payment including credit card or banking information. If this does occur please contact us to report it, as this would be likely a scam and not from us at bookappt.
Anything relating to payment is only sent to the main contact person within the business. Please refer to the bookappt booklet for how to complete payment. If you have any concerns, please raise them and contact us at bookappt before proceeding.
No, at bookappt we will not sell or trade your business, personal or your client details or information to external companies or third parties.
Yes we can migrate your information into bookappt. Contact us at bookappt and we can discuss how we can help you move over to us.
Check out how bookappt integrates with other software.
For any other questions that are not covered on our FAQ page, please contact us at bookappt.
Made with in Melbourne, Australia.